"I followed Linda over from Plaza......"Shawn Berkin
I followed Linda over from Plaza, love her and she was right Autohaus is better!
"It is my pleasure..."M. Goldenberg
I purchased my BMW in June 2011 and I dealt with Gerd. Peterman. Since then, I have dealt with Dan Wirick in service, and Patrick Depaepe in the collision center.
It is my pleasure to tell you that each person I have encountered has been notable professional, polite, courteous, and extremely helpful. In the auto industry, I am convinced no one provides better service to their customers. Perhaps, you migh have someone comparable but it is not possible to exceed the service I have received.
Many times people are too quick to complain and often times when praise should be provided, it is not. I wanted to let you know and thank you for the outstanding organization you have established. I am sure you can count on our loyalty and referrals for years to come.
Very truly yours,
"I purchased my first..."L. Hanson
I purchased my first BMW in May 2012, a 550i. I thought the car was superb as was the sales manager and staff. After a long road trip I thought the steering wheel was out of alignment. I brought it in for my first service and although it was "outside" the accepted time for a new car, the problem was corrected . In fact, the car drives and handles BETTER than it did when I picked it up in May.
Thank you to Victor Richards, Service Manager, and Chris Clem my service advisor for making my very first service visit such a success.
I took my business to Autohaus because of the way I was treated and now the service is at the same high level as attested to by my many friends who also own BMWs.
"Normally, I would rather have a root canal procedure......."Joe:Lloyd and Dee
Normally, I would rather have a root canal procedure than go through the experience of buying a car…
You and your staff made our recent experience of buying Dee's X3 a satisfying experience. From our first meeting with you and the subsequent encounters we had with Renard and other members of your staff was far better than we expected.We came away feeling that we were given a fair price and at the same time there was a reasonable profit in it for you.
Beyond the price considerations your people, especially Renard, were knowledgeable competent and considerate at every level.
Lloyd and Dee
"For a first time customer....."For a first time customer I feel the service was exceptional and worthy of my future business.Joyce Starks
"Linda Schaeffer was just outstanding!"Linda Schaeffer was just outstanding. This is the second BMW I have owned and I was looking for a new service provider after purchasing the 2006 530i from Autohuas in Nov 2010 (this was the first maintenance that it needed). Linda was referred to me from Bryan Shaw whom Linda worked with on servicing his X5 at Plaza. Bryan fortunately searched her down and he simply could not recommend her enough. Thus, my first service experience with Autohaus was truly exceptional and the only comment I will make was that I was disappointed in some of the items that needed to be serviced since I had bought this as a CPO from Autohaus just 6 months earlier. Fortunately it was covered under warranty but it does make me pause a bit for the future.Thanks,Dave HeilichDavid P Heilich
"Gerd is a rockstar"Gerd is a rockstar. Love working with him. Truly understands it is not just about the sale of metal machine. It is about the customer and delivering phenomenal service.Contegix, llc
Beyond that, the whole staff took care of me. Will be back when the lease is up for another BMW.
"I would like to thank Mike Crader"I would like to thank Mike Crader, service advisor, for pointing out that our 330i rear tire tread wear needed immediate attention and replacing. I truly felt he was concerned about of my family's safety. This is the BMW and Autohaus experience that I have come to appreciate the most. Thank you.Michael D Fedder
I have recommended your service department to several people since my last visit. The service I received is now on par with the level of excellence when purchasing a vehicle from Autohaus. Please mirror the customer service provided by Linda.... Thank you :-)Rex A Roedger
This was my first service at Autohaus and was completely satisfied with the staff, process, loaner and return of my vehicle.Metal Exchange Corporation