Autohaus BMW

3015 S. Hanley Rd Pre-Owned Specials Saint Louis, MO 63143

  • Sales: (888) 435-6507
  • Service: (888) 720-8761
  • Parts: (888) 811-6199

Service Staff

     Our Autohaus Service Advisors


Victor has been with the Autohaus family since 1998 and was promoted to service manager in 2004. Victor has won numerous BMW (Profiles in Achievement Awards & Honors) these honors are given to those who continually meet and exceed customer expectations. Victor's last award earned him a week-long trip to Hawaii...

Victor Richards
Service Manager

 


   

With over 20 years of experience with Autohaus, Greg can testify to the changes and incredible growth of the company. He said, "We sold slightly over 200 cars a year in the 80's; and, last year we sold over 1,300 vehicles. Of course, he added, the shop has gotten a little bigger since the 80's!

Greg stressed that one of Autohaus' biggest strengths is customer retention. Those repeat customers are more particular than ever and expect a premium experience whenever they come into our store. To newbies and others he works alongside, Greg is free in expressing his belief that, ". . . we are lucky to be working for the Autohaus family and not some big, multi-dealer corporation that thinks of their employees as a number rather than as people."

Greg believes that, ". . . when you're here at work, you're always 'on stage,' which goes back to our customers expecting and deserving premium service.

 Greg Issit
Service Advisor
 


 
  At the time (1985) when Mike came on board at Autohaus the Service Department consisted of a working Service Manager, six technicians and a shop foreman. Over the last 24 years mike has witnesses considerable growth within the company. More employees in every department; the addition of the MINI line and, now our beautiful new facility for BMWs. His advice to new employees is to remember that the customer is your friend - s/he provides the work that produces your paycheck every week and, together working as a team we will continue to succeed.

Mike suggests remembering that BMW owners are looking for "premium service" even more so now that we have this beautiful new facility. Mike built a dedicated home entertainment theater in his family room and enjoys movies and music there; especially now that summer has arrived with a vengeance because his home theater is nice and cool.

 Mike Crader
Service Advisor


  Linda came to Autohaus in March 2011, after 13 years with Plaza motors. Linda joined Autohaus because she wanted to be working for a family owned dealership. She believes working for a family owned dealership allows her to give her clients a more personal touch. Linda takes pride in giving each customer the Ultimate BMW Experience. She looks forward to meeting all of her new clients soon.
Linda Schaefer
Service Advisor


  
 
  If you remember the "Tires and Treads" Texaco station at Lindbergh and Manchester Roads, that was Grandpa Wirick's station. Dan started working there at 15.  Later he worked at Sunoco Service Center in Maplewood, also owned by Grandpa Wirick. Dan began repairing cars and became a technician at that time. He became a service consultant in 1984 and moved into management at various dealerships from 1986 ? 1999.  From that point until he came to Autohaus in 2010 he was a Service Consultant at Plaza where he earned Top CSI Honors.
He joined the Autohaus family so that he could spend more time with his own family, i.e., without weekend and holiday hours he has gained 400 quality hours with his wife, Jan, their three children, Jason, Erica and Matt as well as two beautiful grandchildren, Madison and Andrew. Dan sums up grandparenting thusly, "They really make me laugh and remind me why we work so hard and do what we do."
Dan believes Autohaus' Service Department has grown because of our customers service and friendly employees.
Dan is a golfer, boater and drummer. He and Jan enjoy fine dining and are avid wine connoisseurs. They've also done extensive volunteer work for the Rockwood School District, St. Louis Cardinals, the Alzheimers Association's "Night to Remember" event as well as numerous other St. Louis charities.

 Dan Wirick
Service Advisor



Chris' game plan of working smarter, not harder plus maintaining a positive attitude has worked as evidenced by the fact that only four years ago he was hired by Autohaus as a porter and is now a client service advisor.

It helps that he grew up around BMWs turning him into a certified "car guy". He enjoys watching motosport racing (ALMS, Formula One). Chris also likes to watch the Cardinals, NISA and NCAA basketball as well as PGA Tour Golf. He also plays golf.
 Chris Clem
Service Advisor



                   
 
Patti Kupfer is new to Autohaus!  We welcome her to the Autohaus Team!  
 Patti Kupfer
Service Advisor
 
 

  Walt is our service dispatcher; he keeps things running smoothly and efficiently amongst the service technicians and the advisors. Walt has been with Autohaus for 2 years and in the auto industry for 29 years. He has been a service manager for BMW, Toyota and Lincoln/Mercury dealerships. He started out as a rust proofer and worked his way up quite nicely. In his free time he likes to golf and spend time with his family.

Walt Goepel
Service Dispatcher

 
 


 

 

 



 



Our Autohaus Service Technicians

Front row (left to right) James Pfeifer, Andy Jenkins, Eric Miller, Ernie Schneider, Don Manson, Dayn Appleland, Back row (left to right) Will Steidley, Andrew shackley, Steve Pfeiffer, Dave Mainini, Jason Quinley, and Sam Steidley


  Persistence pays! That is what Don Manson would tell you because he applied to the Autohaus' Webster location in 1976 but didn't receive the hoped for phone call. So, the next year, he went to the new, Maryland Avenue location and talked directly with Willi Fink. Don was hired to work at the Hunter Avenue location which was unusual because most new hires were required to work at the Maryland Avenue building for a while before being sent to Hunter. This could be due to the extensive training Don had prior to applying at Autohaus. He'd spent 18 weeks in Work Co-op Training with General Motors for Buick and Opel. Once he completed that training, he worked at a Buick-Pontiac-Opel dealership in Jacksonville, Illinois for seven years. Don has been Autohaus' Shop Foreman for many, many years. In the 31 years Don has worked for Autohaus he has seen many changes: in equipment; techniques; and, of course, the BMWs. However, one thing that has not changed is the quality of the work and focus on the customers. He notes that starting out in a close, family dealership and seeing it grow to a World class force in the industry has been gratifying and fun to watch.

Don Manson
Master Technician

 
 




 

On October 29, 1984 Ernie achieved his goal of coming to work for Autohaus. He arrived with a hefty list of credentials: Ranken graduate; ASE Certified Master (now counting 27th year); plus, 10 years experience in a German car, independent shop. His desire to work for Autohaus stemmed from its reputation in the industry and the fact that he liked the idea of servicing only BMWs. Because of his extensive experience and ASE certification, Ernie started out as a technician immediately.

As you might imagine, in his 25 years of service Ernie has seen huge changes - not only the size of our operation and the impressive, 30-bay BMW service area - but the technological advances as well. He remembers that his 1968, 1600 had six fuses. Compare that to the approximately 25 - 30 fuses and heavy load of electronics in today's BMWs. Ernie sees Autohaus' reputation, continued growth and the young people starting to work here as ensuring our success into the future. Susie and Ernie enjoy bicycling, travelling, gardening, riding their John Deeres and after all those activities -- relaxing at home. Congratulations and thanks to Ernie for 25 years of hard work and service to the Autohaus' family.

Ernie Schneider

 
 

  Andy Jenkins is a master technician in the Autohaus service department. He has been with the company the past 18 months. Andy is a 2005 graduate of the BMW STEP program and has been with BMW ever since. In Andy's free time he likes to participate in BMW club events and he likes to ride motorcycles.

Andy Jenkins

 
 

  Jason Quinley has been with the Autohaus service department as a technician for the past 4 years. Jason has won numerous employee of the month awards for his hard work and commitment to the job. Jason attended Ranken Technical Institute where he earned his certification. In his free time he likes spending time with his daughter and wife.

Jason Quinley

 
 


  Dave Mainini is one of our finest Autohaus technicians as he almost always receives a perfect score on his customer surveys. Dave started out as a MINI technician and was promoted last year to BMW technician. Dave has been with the company for the past 7 years. He is a graduate of Rankin technical school. His hobbies include golf, bowling, and softball. In his free time he likes to spend time with his wife Jill and daughter Leah. Dave and Jill are also expecting a baby boy this August!

Dave Mainini




  Sam Steidley is a true master technician. Sam is very proficient in his work and leads the CSI surveys almost monthly. Sam graduated from the BMW Step Program and found his home here at Autohaus. He has been with us for the past 8 years and we are so fortunate to have him on our team. Sam's hobbies include; golf, hockey, and motorcycles.
 Sam Steidley  
 

  James Pfeifer is a graduate of Rankin Technical College and General Motors ASEP program. James worked for GMC Pontiac Buick before the great transition to BMW. James has 7 ASE certifications and was master certified in 4 out of 7 areas before switching to BMW. We find James to be an outstanding tech whom is well qualified to take on any job here at Autohaus BMW. James has been married for 5 years and has 2 boys. James loves to hunt, fish, golf and spend time in the great outdoors.

James Pfeifer


 

   

Steve attended Bailey Tech for two years. In January 1986 he started working at the Maryland Avenue store. At that point, there were three mechanics and a service writer. About five to eight years later Steve moved on to the Service Department at 125 South Hunter Avenue. At the beginning of his employment the Maryland store was selling perhaps 200 cars a year. Now we do three times that in a year. Those aren't the only numbers that have changed. The number of techs and stalls has doubled as well.

Steve said the changes in the actual cars mean that instead of adjusting valves and checking off lists of service items, he is changing computers and programming them.

Quality not quantity was the work adage when Steve started in 1986 and that has carried over with the veterans in the shop; and, been passed on to the new guys, along with the rule that you, "help your co-workers with day-to-day problems."Steve shared that he has, "a beautiful wife, Marlene, of 23 years, two sons, Steven 22; Zach 20; and, our third child is one - that's Chloe, our Welsh Terrier! In his free time Steve enjoys biking, hunting, fishing and riding motorcycles.

Steve Pfeiffer

 
 



Our Autohaus Parts Department


Bill Adams, Doug Harris, Rusty Yost, (no longer here), Brian Fischer


    Rusty Yost, Autohaus' Parts Manager, garnered his experience starting in a body shop, then as a counter-person in a retail parts store but it is his personality that puts him head-and-shoulders above any other parts manager you might encounter.
He came to us, beginning as a parts counter person in 1987, from Imports LTD and has seen the Parts and Service Departments go through five or six face lifts since then.
Rusty both talks-the-talk and walks-the-walk when he states, "Treat the customers and the people the way you want to be treated."
On Valentine's Day he secretly places chocolates and cards on all the women employees' desks.  He's also always ready with a smile, kind word or a joke.  Small things that add up; and, they are further evidence that he follows his own advice to, "Say 'hi' to every customer that you come in contact with."
Given all of the above, it's not surprising that Rusty thinks of all the Autohaus employees as part of his family. "We have a great bunch of people working here and I feel like we are family; and, I thank all of them for that feeling!"
Rusty, "Loves the outdoor life," and has a cabin in the country where hunts and fishes. His city life includes golfing.

Rusty Yost
Parts Manager

 

Doug joined up with Autohaus in 2005 after leaving another local BMW dealer. Doug brings a smile to everyone's face at the dealership and is always willing to go out of his way to help a fellow employee and customer! In Doug's free time he likes to spend time with his family and enjoys watching track races.

Doug Harris
Parts Advisor

 


Brian been with Autohaus since 1993 and brings a wealth of knowledge to the position. Brian has recently become our Dinan sales specialist and can outfit your BMW with the latest and greatest in Dinan technology. In Brian's free time he likes to spend time out on his wave runner and with his family.

Brian Fischer
Parts Advisor

 
 

 


 





Contact

Autohaus BMW

3015 S. Hanley Rd
Pre-Owned Specials Saint Louis, MO 63143

  • Sales: (888) 435-6507
  • Service: (888) 720-8761
  • Parts: (888) 811-6199

Service Dept. Hours

  • Monday 7:00am - 6:00pm
  • Tuesday 7:00am - 6:00pm
  • Wednesday 7:00am - 6:00pm
  • Thursday 7:00am - 6:00pm
  • Friday 7:00am - 6:00pm
  • Saturday Closed
  • Sunday Closed